Keep getting Error: Connection failed


(Craig Wynne) #1

Hi,

I’m using the Windows Mobile app and I’ve added the Smart Lighting App. Whenever I try and set it up I get the message Error: Connection failed. I’ve tried restarting the app with no luck. My internet is working fine, so no issue there.

Can anyone help?

Craig


(sidjohn1) #2

email support@smartthings.com if you are in the US or support@smartthings.co.uk if you are in the UK. They will get it sorted out.