if anyone has any offline devices, if you open the offline page… does it cause the app to crash after 1 or 2 minutes. It crashes on my iPad after a minute and about 2 minutes on my older iPhone. iOS app version 1.7.45.22 (released last week).
it crashes every time on mine when i try.
To clarify, it is the one on the main dashboard that shows all devices offline. not in indicidual rooms. If you do not see the row of icons at the top of the screen, it indicates you have not enabled it in dashboard settings.
some Matter devices were offline tonight, i rebooted the hubs and every Matter device went off-line. reboots did not resolve it, power cycling main powered devices did not work. all devices were fine on other Matter controllers. after 3 hours, i removed the hubs from the hub group and bingo, devices started coming back online. i am still waiting on some to come back online. battery removal time.
Not sure what “the offline page” is. I have offline devices in various rooms. I do have one room where all devices are currently offline (it’s my “Christmas” room so currently all those devices are offline). Not seeing any problems with the app on either my iPad or iPhone.
On the main dashboard, at the top of the screen (if you have it enabled) there is a row of icons that show various things like number of hubs, ligths on, etc, There is one for offline devices (a cloud icon with a line through it). If you tap on it, the page for all offline devices will appear. If that screen is open for 1-2 minutes, it causes the app to crash or at least it does on my two iOS devices.
Must be some feature(s) that I don’t use as I don’t see that on my home screen. Like I said, my offline devices are in various rooms and I don’t experience any issues. Since I don’t use the feature you are talking about I’m afraid I won’t be much help. Hope you get it sorted.
But as I have pointed out… only on the main dashboard with the all devices offline. If you do not see it, it simply means you have not enabled that feature in settings.
So to test, to provide you a data point, I enabled that dashboard feature and clicked on the offline device icon. Displayed that page for over 3 minutes with no crash. Perhaps its an issue with specific device(s) that is causing it. Note that I have all zigbee/z-wave devices and no Matter devices. Hope that helps.
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