I find it so exciting that the HA market is both deepening and broadening. It will allow users/customers to make comparative decisions to purchase something that fits their wants/needs.
I for one have never thought I was a victim of a company because they may not have a certain piece of functionality. I typically put in an enhancement request sighting use cases and upside potentials.
And furthermore, I’ve been in Quality Assurance for over 30 years. I know what gets the most attention from Engineering.
#1 systems down need fix
#1.5 bugs that have a PITA workaround
#2 next release sales commitments
#3 next release planned functionality and managing depreciation
#4 enhancement requests from user community
#7 (and last) turning piss and moan posts into cool 3D dart boards.
Your experience may be different so this just my humble opinion based on working in and being involved with one or two start-up. In other words, when reading this, your mileage may vary.
Remember… “Happy Hacking”
I in no way intend this post to infer anything about anything or anyone. It is a work of fiction.