# It's an emergency! I have to get out of bed to turn off the light!

**URL:** <https://community.smartthings.com/t/its-an-emergency-i-have-to-get-out-of-bed-to-turn-off-the-light/44934>\
**Category:** Devices & Integrations\
**Tags:** hubv2\
**Created:** [April 12, 2016, 5:20am UTC](https://community.smartthings.com/t/its-an-emergency-i-have-to-get-out-of-bed-to-turn-off-the-light/44934 "2016-04-12T05:20:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![HelenasMom](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/helenasmom/32/29201_2.png) [@HelenasMom](https://community.smartthings.com/u/HelenasMom)\
**Post date:** [April 12, 2016, 5:20am UTC](https://community.smartthings.com/t/its-an-emergency-i-have-to-get-out-of-bed-to-turn-off-the-light/44934/1 "2016-04-12T05:20:36Z")

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When we were painting everything got unplugged (router, Smartthings hub, etc). Now that everything’s plugged in again and the routers online again I can’t control any of my smart devices. The light on the front of the hub is lit up solid red. When I open the app it shows the hub as being offline. What’s wrong with the hub? Now I have to get out of bed to turn the light off! It’s an emergency!!

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**Author:** ![Whippm](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/whippm/32/20672_2.png) [@Whippm](https://community.smartthings.com/u/Whippm)\
**Post date:** [April 12, 2016, 7:12am UTC](https://community.smartthings.com/t/its-an-emergency-i-have-to-get-out-of-bed-to-turn-off-the-light/44934/2 "2016-04-12T07:12:55Z")

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Try taking the batteries out of the hub (I leave mine out) and unplug for 15 min and plug back in.

Light status:

> **[What do the LED colors on the Hub v2 mean?](https://support.smartthings.com/hc/en-us/articles/205956920-What-do-the-LED-colors-on-the-Hub-v2-mean-)**
>
> The Hub v2’s LED displays a series of colors during its initial setup. A solid green LED indicates everything is connected and ready to go. This should result within just a few minutes of connectin...

If it still doesn’t work open a support ticket through the app or email [support@smartthings.com](mailto:support@smartthings.com)

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**Author:** ![HelenasMom](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/helenasmom/32/29201_2.png) [@HelenasMom](https://community.smartthings.com/u/HelenasMom)\
**Post date:** [April 12, 2016, 11:04am UTC](https://community.smartthings.com/t/its-an-emergency-i-have-to-get-out-of-bed-to-turn-off-the-light/44934/3 "2016-04-12T11:04:05Z")

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I had no idea it had batteries. I don’t remember putting batteries in it when I got it. It fixed it right up! Thanks!