# Issues ordering from https://shop.smartthings.com/

**URL:** <https://community.smartthings.com/t/issues-ordering-from-https-shop-smartthings-com/117896>\
**Category:** General Discussion\
**Created:** [February 5, 2018, 11:26am UTC](https://community.smartthings.com/t/issues-ordering-from-https-shop-smartthings-com/117896 "2018-02-05T11:26:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![protecteur](https://avatars.discourse-cdn.com/v4/letter/p/ecae2f/32.png) [@protecteur](https://community.smartthings.com/u/protecteur)\
**Post date:** [February 5, 2018, 11:26am UTC](https://community.smartthings.com/t/issues-ordering-from-https-shop-smartthings-com/117896/1 "2018-02-05T11:26:24Z")

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Anyone else experiencing issues when ordering from [https://shop.smartthings.com/](https://shop.smartthings.com/) ? I ordered the  
SmartThings Lighting Kit from them which is on sale for $40 off. I then check out and the order was processed then got email of the order invoices. The issues is that a few seconds later I get email from them with them cancelling my order. Here’s a copy of the message in the email:

"We’ve canceled your order

Hi , please keep this email for your records. If you believe that your order was canceled by mistake, please reach out to SmartThings Support."

**On there site they specify that they do sell and ship to Canada.**

Does any one know why they are cancelling orders?

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**Author:** ![ritchierich](https://avatars.discourse-cdn.com/v4/letter/r/a4c791/32.png) [@ritchierich](https://community.smartthings.com/u/ritchierich)\
**Post date:** [February 5, 2018, 12:37pm UTC](https://community.smartthings.com/t/issues-ordering-from-https-shop-smartthings-com/117896/2 "2018-02-05T12:37:24Z")

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I would suggest emailing [support@smartthings.com](mailto:support@smartthings.com)