Issue with Moes thermostat losing connection with Smartlife app over Wifi

Devices & Integrations
1

Hi, sometimes the Smartlife app loses the connection with my Moes thermostat.

The thermostat just appears offline on the app.

This happens every few weeks or months. The reason is unclear. Not sure if the thermostat is losing connection with my Wifi router, or whether the Smartapp isn’t able to detect the thermostat.

I know I can pair them all over again, but this will create a new thermostat device in Smartapp and all the automations I created will obsolete because they’re related to the “old” thermostat that the app cannot detect.

What can I do to solve this issue, without having to go through pairing?

I tried cutting the power off from the thermostat, I tried restarting my router…

2

Just checking… you are asking about SmartLife (powered by Tuya) and not SmartThings. They are two different platforms.

This forum is for SmartThings users to ask questions pertaining to the SmartThings platform. Asking questions about other platforms may not yield too many responses. You may want to reach out to the Help Center in the SmartLife app.