Not sure where to post this… Those of us that subscribe to system alert notifications are seeing an increased amount of issues that are being investigated / resolved. What’s going on lately? I know there’s a new app version in the works, but overall system problems are increasing (both as notified and as observed)…
I’ve been noticing this too. Things had been stable for a couple of months, but for the last week or two it seems instability has resurfaced. I have some lights that are scheduled to turn on at sunset but haven’t done so for the last few days. I submitted a support ticket, and I see another status alert was sent within minutes of my ticket…sigh.
I submitted a ticket yesterday, but no response today (no response to chat either)… The folks at ST must have had President’s Day off.
It seems to have been getting slower and slower, since the major upgrades in Oct/Nov and it was fast and reliable for a few weeks. It still seems to be laggy from time to time, and late w/ notifications especially notifications for Sunrise and Sunset. The status page still has the notification saying there are delays during peak times.
Are we sure things are actually worse and they aren’t just being more forthcoming with issues by sending the status updates? I for one like them, not the issues but being notified even if it’s not system wide issue.
I can think of a number of times in the past where there were issues and no notifications. Maybe they are just being more transparent.
Ideally ST will be so transparent as to make sure these are very detailed and granular, AND publish monthly / quarterly / annual summary reports with percentage reliability figures.
Five nines (99.999%) uptime target, right folks?
Totally agree with this: They need to be transparent with the issues if they’re occurring. The point is that the amount of issues have increased.
I received a response from a recent support ticket that ST is working on an enhanced scheduling capability. No word on when this will be implemented, but hopefully soon.