# Issue - No longer getting SMS notifications

**URL:** <https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630>\
**Category:** General Discussion\
**Created:** [October 7, 2019, 1:30pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630 "2019-10-07T13:30:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Unknownpanic](https://avatars.discourse-cdn.com/v4/letter/u/ea666f/32.png) [@Unknownpanic](https://community.smartthings.com/u/Unknownpanic)\
**Post date:** [October 7, 2019, 1:30pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630/1 "2019-10-07T13:30:37Z")

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I’m no longer getting any texts from my hub / Smart things server following a push notification.

This used to work really well, I’ve gone through the settings and everything seems fine. In the past if this stopped working it was due to Samsung and got resolved after a day or two., this has been going on for at least a month.

Has anyone had any similar issues or knows how to resolve?

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**Author:** ![Automated\_House](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/automated_house/32/99641_2.png) [@Automated\_House](https://community.smartthings.com/u/Automated_House)\
**Post date:** [October 7, 2019, 1:41pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630/2 "2019-10-07T13:41:56Z")

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> [@Changes to SMS Service](https://community.smartthings.com/t/changes-to-sms-service/173654/):
>
> EDIT: Users with US phone numbers can text YES to 844-647 to opt in at any time after September 25, 2019. Anyone who has opted in prior to that date will need to opt in once more. UPDATE 9/26/2019: We have completed the aforementioned changes to our SMS service. US users may now opt in at any time by texting YES to 844-647 for each phone number set up to receive SMS. We apologize for the short notice, and we appreciate your patience with these critical changes to ensure continued compliance with legal regulations and adjusting our services for improved support and scale. What does this change mean for you? US Customer: You must opt in to continue receiving SMS from SmartThings. You can do this by texting YES at any time to 844-647 for each phone number set up to receive SMS. If you ch…

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**Author:** ![Unknownpanic](https://avatars.discourse-cdn.com/v4/letter/u/ea666f/32.png) [@Unknownpanic](https://community.smartthings.com/u/Unknownpanic)\
**Post date:** [October 7, 2019, 1:43pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630/3 "2019-10-07T13:43:14Z")

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Thanks for getting back to me but i’m in the UK - Sorry should have mentioned that previously.

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**Author:** ![Automated\_House](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/automated_house/32/99641_2.png) [@Automated\_House](https://community.smartthings.com/u/Automated_House)\
**Post date:** [October 7, 2019, 1:46pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630/4 "2019-10-07T13:46:25Z")

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Then you will want to read that thread for alternative options

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<div class="post-metadata">

**Author:** ![Unknownpanic](https://avatars.discourse-cdn.com/v4/letter/u/ea666f/32.png) [@Unknownpanic](https://community.smartthings.com/u/Unknownpanic)\
**Post date:** [October 7, 2019, 2:17pm UTC](https://community.smartthings.com/t/issue-no-longer-getting-sms-notifications/174630/5 "2019-10-07T14:17:15Z")

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Thanks for your help