My understanding is that pairing is “remove both batteries, wait 30 seconds, hold the tamper switch activated on the back, install one batter, count to two, release tamper switch, activate discovery mode on the hub.” I’ve done this dozens of times to no avail. My hub clearly starts to blink, so that part is “acting as expected.” Using a computer to watch my IDE logs, I can see “discover” mode active, but I never see any new devices show up.
I just called Iris over the phone. They confirmed my reset process is correct. From what I cant tell the only success to prove you got into pairing mode is the IRIS logo and wireless lights flash for a second or so, but then all lights go dark (whereas during a normal power-on zero lights activate in any way).
What else can I do here?
Asking some more specific questions:
- Should I expect the keypad to show up during the normal “Add a Thing” workflow? If so, presumably it shows up as some sort of default or unknown device, right? (I have not installed the DTH yet; I expect I pair it first and the device is an “unknown” type until I install and connect the DTH)
- If I am supposed to “Add Device Manually,” then what do I choose?
- Are the streaming debug logs useful during pairing?