iPhone reports hub offline

(www.rboyapps.com - Make your home your butler!) #1

When I look at the activity report it keeps popping up a message saying that hub is offline and that things won’t function properly. But I know the hub is working since I can see activity being posted. I goto the web ide and I can “ping” the hub. But everytime I open the activity page it pops up hub is offline.

Anyone know what’s going on?

(Tim Slagle) #2

Might be fallout from the migration last night. I’d contact support.

(Mark B) #3

Try power cycling your hub & restarting SmartThings on your iPhone. I was having similar issues since the migration last night but after doing this everything started behaving properly again.

(www.rboyapps.com - Make your home your butler!) #4

Wish I could do this remotely


My iOS app began reporting my hub as offline last night. I have power cycled three times and rebooted my router with no change. All other devices connected to the router are working, and the ST hub has a solid blue light. Any ideas?

Update: I power cycled my router again, and ST is now working. Still puzzled by what knocked it offline-especially since all other devices remained okay.

(Eric Vanderslice) #6

I hate to say me too, but seeing the same thing. No internet connection issues with anything else. Hub shows green light. I can see it in the web browser, but iPhone app says off line and nothing works? Very frustrating.

Power cycling doesn’t help. I can only assume possibly a port forwarding issue? Any help appreciated.