iPhone Presence Sensor not working reliably

(Blackgold9) #1

I’ve had repeated issues where my wife’s iphone is shown as away when it’s clearly in the house. This has resulted in a few false alarms with SHM, which compounded with the bug that prevented me dismissing it for 20 mins to make a bad SmartThings day.

If I look at the presence log for her phone, I can see repeatedly mismatched arrivals/departures (Where she departs twice for instance). These coincide with the false alarms. What causes this? Are there fixes?

(Marc) #2

Known issue amongst many folks across the platform. Search mobile presence and happy reading!