Good thing happen if enough folks share their feedback. Got this from support:
Thanks for the heads up - this has been identified internally and the ‘fix’ is currently in beta for a version update.
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I’m having same issues here - dashboard crashing until I uninstalled and reinstalled. Presence sensing totally broken despite checking location settings and uninstall. Not happy they rolled out such a buggy release.
Well looks like this is it. Classic is done. Here’s what they just sent me:
“ Thank you for writing back to us.
I’m sorry to read that you have an issue with a mobile presence that is not updating its status since the app update. I apologize for the inconvenience you have experienced.
We have identified the issue with the Classic app update which made some changes to the app, with the app crashing and mobile presence not updating. We recommend you start using the new SmartThings app or migrate the set up to the new app.
Note: Just to keep you informed, this is the final version of the SmartThings Classic app. As all users will soon switch to the New SmartThings app, the old app will not receive version updates.
For mobile presence purposes, we recommend to please log in to the New app and see if the mobile presence updates, if you are still experiencing any app crashes write back to us.
Thanks for your kind understanding and co-operation.
Have a great day!
Best regards,
Raj
SmartThings Support”
Very very poor execution on their part - break the app say they won’t fix and force us all to a new app without (as I understand it) feature parity for advanced users. Will try new version (haven’t for a while so not sure if they enabled some of the advanced device types and apps yet). Maybe I should look at C4 more seriously after this if there still isn’t feature parity between the apps and Samsung is going to effectively break major parts of my install.
That’s a very poor response, almost makes it sounds like it’s intentional that they broke some features. My understanding is that the Classic app will be retired after the new app reaches feature parity, that’s got some way to go especially with custom controls, video streaming, carousels, SHM control etc.
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