iOS App Failure (Unexpected Error)


(John) #1

The app is having issues again. Can’t login. Gives an “Unexpected Error”. Connectivity outage?

Anyone else?

@slagle


(Brian Diehl) #2

I did get a notice that my hub went offline earlier… but I’m able to get into the app on my iPhone currently, although my “Right Now” tab on SHM is giving a Service Unavailable error.

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


(Matt) #3

yeah I cant get in the app either Yeah woo hoo ST


(Jason) #4

Can’t get in either. App has been running incredibly slow since last update, but at least had some connectivity until now


(Andrea Bianco) #5

Using Android - all day - red banner’s and spinning. I have rebooted the hub twice today. EVERYTHING is very very slow.


(Daniel) #6

I’m about ready to give up on this platform…


(Aaron Hubbard) #7

Mine is working fine. I do shut down all apps every few days.


(Jimmy) #8

Slow as molasses and having frequent problems logging in and loading rooms


(Aaron S) #9

We definitely hear you… we made some adjustments to the backend that should start showing performance improvements. Please email support@ if you are having continued issues.

(note - I know this thread is iOS, but the issues were not limited to iOS users)


(Charlie) #10

I have the same exact error. What should I do?