Important Changes to SmartThings Classic Login System

For everyone else this is what it referred to as the “Phantom Home Location” that got created for every single person who participated in the Account Migration Beta.

When opening the SmartThings Classic application after the migration, it defaults to using this new Home Location. All you have to do is goto the Dashboard, select the 3 horizontal bars, then select the Gear Icon and select the correct Location from the drop-down and everything will appear correctly again.

As for this Location being deleted from IDE, some people were able to do this themselves a couple of weeks later or at least rename it to something like Fake Location.

For some people that had Samsung appliances, those devices got added to the 2nd location. So I’m not advising that people delete this on their own, just making you all aware of this as a possible scenario.

@Brad_ST @vlad @slagle nobody has responded to the other 10 posts that I put in all the other threads within the last couple days about providing a Post Migration checklist for tasks that people are going to need to address and manually do after they migrate. I’m trying to be proactive here to prevent an overwhelming number of calls to support or screaming and yelling customers out here in the community when that list of items could easily be provided with a set of instructions as to what people need to do after they migrate. This is only one of the migration issues, unless you fixed all the other issues I listed in the summary of all my other posts addressed to you guys.

I don’t know what the number of customers is that you are migrating, but this 2nd Home Location is going to be added for each and every one of them.

Why doesn’t someone step forward and do the appropriate thing and cut this off before it goes beyond upsetting every single ST customer who migrates?

@Ryan780 you may want to check the additional items with your account to see that everything else is in place and then let us know what items you had to manually correct (notice #5 in my post :slight_smile:):

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