Tim, if you have not already been able to read the tea leaves here, SmartThings is facing a major trust crisis with their customers. I’ve been here almost a year now, and I can’t think of a single promise that has been delivered. But there are years of “trust me” posts from members of the team promising us how great things are going to be. It’s well past time to deliver. So far SmartThings community engagement efforts have focused on what’s being taken away from us. That’s a pretty dismal track record, but sure we’ll trust SmartThings again. Why not, they’ve clearly had their customers interests at heart so far.
No personal disrespect intended, I know you’re an upstanding guy who’s stuck in a bad spot. But I have to be honest, the tone of your posts has transitioned as being from a trusted advisor to coming across as a corporate shill. The one thing we have in common is that as a customer service director for a large IT service provide I know how to put a positive spin on just about anything. It would be a matter of personal pride, at least to me, if I had to spend years making excuses for my companies lack of execution. I would be pushing my team so hard to deliver they either would, or I would end up being fired for pushing too hard.