Sorry to bump an old thread but I’m looking for some help with this. I just picked up a 5 button remote and can’t seem to get either classic or new app to see it. I’ve tried holding down the pairing button for 10 seconds, I’ve tried pressing the button 4 times so the red light flashes while the apps are searching, I’ve tried the 4 click reset/battery out & back/4 clicks again but the apps constantly report they can’t see the button.
Am I missing something obvious here? I tried standing next to the hub as well but it made no difference.
Appreciate any pointers you can give me!