The more I delve in to SmartThings, the more disappointed I become. It’s bad enough that the smart things android app is that weak that I want to try third party apps, but frustrating when the apps don’t work due to yet more evidence that we’re being used to beta test the system.
@Aaron, how about a free sensor voucher for all the UK early adopters who persevere with you guys?
I wish I could be the biggest baller on the forums and give everyone a free sensor. I don’t have the power… but if I did there is a 100% guarantee that I would treat it like Oprah.
Thanks Aaron, and while you are Oprahing out free sensors please can i have a keyboard as well ?? i laughed at your reply and now mines full of coffee…
the computer-kind or the piano-kind?
Also, I only use US keyboards - which have the @ symbol above 2 - and is surprisingly annoying when typing on a British laptop. Also, I don’t have a £ sign by default.
@Aaron - have you formally and officially asked? Whilst it is a generous offer for you personally try to give us all sensors, I think its fair to say we are asking SmartThings management to address this and id hope they would have the power. Perhaps an official response from management on the back of the feedback here in the various threads would be appropriate? I have suggested this approach, and in recent days have seen separate and unrelated requests from at least 2 or 3 other users affected by OAuth.
For SmartThings to offer a gesture at this stage may save lots of refunds, bad press & a stalled launch. Whilst there is a cost in say a free sensor or plug (ideally both!! ;)…oh and a taco! )… i am 99% certain the cost of this would be less than the cost of processing returns, certifying returns and selling on as open box / re certified. Not to mention some positive press from users who when OAuth is resolved will have more use cases and items in their eco systems to talk about… Its less about not making a small markup on a £35 sensor &/or £45 plug… but more about having some customers who are invested into the platform to say good and nice things which will in most circumstances lead other friends / family members to go and get a starter kit… I know this is the goal of the ‘trial’ but if those users do not get chance to try the full potential most will send the kit back and chalk it up as a ‘meh’ product that doesn’t really do anything ‘Smart’.
I was chatting to the ‘SmartThings’ rep in my local store on the weekend and he was pretty livid about the situation. I have left my number with him as he wanted to feed it up internally and hoped the community would be doing the same. Perhaps if you could feed this up on our behalf collectively and the store are also ‘singing from the same hymn sheet’ management will listen and go some way to try and keep us all happy and loyal?
As its a new week i’ll try to remain positive (and for what its worth i have extended my device list when in store with more on order) so am becoming more invested into this issue by the day… #optimism
Hey Aaron, I think they’ve put the happy guy on the front end of this, but I agree with @adgwill - I think the community frustration is getting sufficient that it’s going to start costing £££ in both marketing (even as extreme as needing a relaunch), but also in refunds. I think the fact that SmartThings is being drummed so heavily in the UK (PC World have branded all their stores up with your products at the moment), combined with the fact it’s not currently fit for purpose is not acceptable.
The fact that in the UK we cannot use much of the third party software in the eco-system.
The fact that in the UK we cannot properly log in to the web UI
The fact that in the UK YOU ARE SELLING A PRODUCT WHICH IS NOT READY FOR SALE IN THIS MARKET
Oh, and my push notifications have stopped coming through since the latest software update - new forum item coming your way soon.
And rather importantly the fact we (like everyone else) cannot add other users to the app at this point which is quite fundamental for most users… i had to smile when i saw the thread with the new online adds all listed… unless the proposed ‘mum’ and ‘dad’ are sharing the same phone the video’s of typical family scenario’s do not work… If these ads air on national tv anytime soon i can see a lot more frustration on the back of the current limitations - especially as the ‘implied’ scenario’s cannot be replicated at home.
Having paid full retail for the starter kit and a couple of overly priced plug sockets to say I feel miss-sold on the product would be an understatement, I initially emailed customer services and had two replies from Tom Lane who has since failed to reply to my last message asking for an update on Oauth and why Smartthings listed Lifx lighting as being compatible prior to my purchase only for it to me removed in the App without notice.
Having now found these forums my impressions are this, the product was not ready for launch backed up by Samsung still giving out kits for testing and developement foc whilst I paid £300, the customer service/forum moderator being of little use other than attempting jokes and posting gifs.
If Apple had bought Smartthings it would of worked.
Apple would never have bought SmartThings, the base architecture does not fit their customer service philosophy. The need for device types alone is antithetical to their walled garden approach.
If you want to see what an apple home automation system will look like, wait until the summer of 2016 and then look at HomeKit. There aren’t enough devices released yet to really make it worth considering unless you’re only interested in lighting.
New UK user here, and can’t integrate IFTTT, awaiting fix.
Thanks for the reply, not being up on the technical aspects of how these things work my comment regarding Apple was more a light hearted dig, but in reference to my past experience with Apple, things tend to work.
More importantly I purchased this product off of a marketing campaign backed by one of the biggest consumer electronic companies in the world and believe I have a right to expect a product ready for general sale, compatible with something like Lifx as declared on the Smartthings website and preferably without my Sonos system being activated regularly by the presence/proximity fob sensor that hasn’t even moved, unless it got up and took itself for a walk and then approached my home activating the system.
As for the customer service, the clue is in the title.
Hi all, same thing here. Testing with the insiders campaign and not happy to see it at minimum functionality. If I had paid full retail price for it, I most certainly would have returned it, and not quietly either! HOWEVER… Anyone just received that email about 30mins ago saying the uk servers will be updated on Thursday at 2am and be offline for approx 2hrs?.. Maybe this is the fix we are waiting for!!! I certainly hope so as once sorted I think STs would really take off.
I did see that email but am not getting my hopes up just yet… @Aaron - could you add any detail as to what this downtime is for? Given it has a direct impact on what we can do during those 2 hours are we at least able to see a changelog as i’d hope the changes scheduled for that window have already been locked down?
Look forward to hearing back on this and my earlier point re an official response on the situation. I think the last few posts are pretty damning on top of those already posted.
I hope you can get an official response as it would no doubt take a load off your plate (which im sure would be welcomed!)
Not often I get excited about a server-side software update… Maybe this is the update we’re all waiting for, or maybe they’re going to get @aaron’s gif collection to come out of any device with a screen within reach of our smart things hubs.
If the fix was only to Smartthings servers they would have fixed it long ago. What is happening is that they probably need fixes on other companies servers as well (IFTT?) and thats beyond their control, that is the reason why it takes so long and why they cant give a firm date when it will be fixed.
I´m on a same boat with you guys, my IFTT doesnt work, but I´m not gettin overly mad over it, I understand how working with 3rd parties that are beyond your control is both highly aggravating and time consuming (also the 3rd party rarely cares much about your customers concerns).
I´m sure they will get this working as soon as its possible, in the meanwhile I´m integrating non-IFTT stuff like dimmers, door sensors and smart lighting (Hue just launched their v2, waiting for it to be available in Europe, technically you can run this locally I think).
Well said sir, yes i would love to see the IFTTT fix but my vote is for increasing @Aaron epic Gif collection ;). Working with 3rd partys on this kind of stuff is a nightmare to be honest, they will fix it only for IFTTT to update something else and then it will all start again, Smartthings is doing exactly what i wanted it for and doing an amazing job at it, i could not find another product that would do what i needed, the IFTTT integration will just be the cherry on the top. Yes i would like to see the UK leading in this kind of thing and having more products available such as light switches etc but until then we have two options, Wait, or develop them yourself, im not going to be able to do the latter so i will wait
The impression I had from the forum with comments from active developers who use the oAuth within their apps is that they’re actually waiting on Smartthings. While its true Smartthings could of decided to ‘beta’ test their fix with IFTT and IFTT are taking their time to test and give feedback 'd hope if this was the case Aaron would be giving us a little more hope like ‘Its almost done, the fix is in testing’ etc.
Similar to the above i’m not that bothered by oAuth being missing at the moment. Its been missing since launch and I’ve spent time to either program around different apps and give myself a half working but stable solution or managed to just live without it. I’ll be honest what does bother me is the official response from Smartthings - while Aarons gifs bring a moment of joy I’m quickly reminded that we didn’t actually get a real response.
But OAuth works with Philips Hue. IFTTT works with Phillips Hue, so other companies have it working. Nest works with IFTTT, so another company has it all working all using OAuth. Netatmo works with it, all these are UK devices. It just seems like Smartthings are dragging their heels. Support respond that they have “the best and brightest” working on it, but they seem unable to fix this quickly, 5 plus weeks of an outage is an issue I definitely feels like an issue has been discovered but the product was released anyway.
I’m not happy. I wanted a system that as the blub says, “Plays Well with Others”. Smartthings in the UK simply does not do that right now.