I’ll read that as trolling and not trolling ;)… I get this is not fun for any of us - yourself included taking all the flack whilst trying to remain the upbeat voice of the brand… i guess the major difference being, we are paying for this experience and feel let down whereas you are being paid (i hope not in smart things just yet) to pick up the pieces but likely had your expectations set in the first place.
It takes a lot to keep coming in each day to a negative space and still want to help but I am sure if you can continue to communicate both into SmartThings management and back down to us many beers will eventually flow your way!
I still believe the ‘campaign’ [read: test] has been timed badly and hope you can delay this until the auth issues are resolved… and offer some additional kit back to the effected full retail customers. (hopefully & worryingly you should already know where we all live!! )
Ant