Seems like they would at least update that page to show a problem…
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tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
5
Ya think?
It’s a shame that webpage isn’t updated consistently. I think they have some internal criteria to decide what makes an issue of sufficiently high impact to cross a threshold or fit into one of the categories or whatever … but this is a “reverse cry-wolf” scenario. If the page is seldom updated, then Customers can only assume that a malfunctioning platform is considered “normal”.
Identified - Some users’ Routines are not working as expected. SmartThings is working to resolve the issue and will update accordingly.
Jan 12, 19:55 EST
Oh well, I guess authorization issues aren’t technically a problem with the “platform”…
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
10
Actually, they are…
SmartThings is not just a hub, set of devices, mobile app… it is a platform that runs all of that as well as 3rd-Party / Community Developed applications and device integrations.
When those integrations are broken due to a bug or unannounced change, it is a failure of “the Platform”.
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
11
And the Status website is an opportunity to avoid spawning dozen Topics and who knows how many Tech Support tickets…
Routines were not working yesterday. That’s what caused the incident to post on status.smartthings.com. As of a few minutes ago, the known issue on status.smartthings.com has revered back to “All Systems Operational” and Routines seem to be working properly now.
Third party integrations are still not working. This means IFTTT, Smart Rules, etc. They simply cannot connect. This issue has not been resolved despite the fact that the status.smartthings.com page shows “All Systems Operational” and no mention of this problem has ever appeared on that page.
Not sure. Echo is working half the time. This morning I said “Alexa turn on office lights” she said ok and nothing happened. So I used the app to turn the one on over my desk. About 8 minutes later the rest just turned on. So there are still problems.
Interesting, so while it says that it’s not connected, I created a new recipe and it seems to have worked… But my old ones don’t and when I try to reconnect with SmartThings in IFTTT it errors out:
So are most people’s IFTTT problems recent (EDIT: doh, just noticed this was from 1/16 and not 1/17!)? I’m a ST newbie (since Christmas). About 3 weeks ago I connected it to an IFTTT account. I was able to connect (still actually shows I’m connected!), choose my hub, and authorize my devices. However when I try to create an Applet in IFTTT with Smartthings, none of my devices show. Not sure if that’s due to this recent bug or something else…