SmartThings owner here, user, well, not so much. NOTHING works… So I think maybe by accident I have tripped some special Mode or setting where the SmartThings hub and, get this, even the support staff become unresponsive, mocking, and frustrating. I think it might be called HELLO HOME, NEVER WORK.
I just can’t figure out how to get out of this setting.
Nothing works, lights don’t turn on, or off. Motion isn’t detected. I get between 0% and perhaps on a good day after I hard restart the hub 25% notifications on my Android. Oh and the best part? Support only wants to support the Smartthings hub and not me the owner. “It can’t possibly be OUR hub, it must be you or your location.”- SmartThings support:
“No notifications? No way!”- SmartThings support.
"Zigbee radio not working even with our own devices? “No way, let me provide you with some blog posts our president wrote that show antenna direction.” - Smartthings
I am so over this not working, certainly not safe nor protecting my family and home, and not supported P.O.S. I can’t even convince them to give me a replacement or refund.
Here is a rundown of the things I have found so far in the HELLO HOME, NEVER WORK! setting:
Intermittent or no connectivity at all including but not limited to Presence sensor, GE Bulbs (not officially supported).
Sporadic, if ever notifications of events AKA security of my home and family. They show up in the event feed but never manage to make it to my notifications on Android.
Absolutely no control over devices AKA lighting including Zigbee and Z-Wave devices. Have to manually unplug and replug the hub to get a light to turn on or off, Zigbee or Z-wave doesn’t matter.
Support for Product:
Multiple emails, calls, and live chats since the day I received to SmartThings in regards to the above mentioned issues including asking for a replacement hub to be sent or a refund on their broken product. NOPE.
Support supported the product and not my issues stating that they have never encountered issues with the Zigbee Radio in any of their hubs therefore mine couldn’t possibly be broken. Must be my personality. Sent blog posts instead of a “magic bullet” that would have been a replacement unit.
No Android notifications. Support statement is will everything looks fine in your activity feed, well damn that must mean its swell. Support suggestion? Email us when it happens again so we can check the logs. IT HAPPENS EVERY SINGLE TIME I OPEN THE DANG DOOR OR MOTION IS DETECTED. I don’t have all day to send up to 3-45 emails a day when an event isn’t notified.
Anyone else found this secret setting in their SmartThings hub or App? If you could let me know how to get out of this mode or deactivate the HELLO HOME, NEVER WORK! setting I would really appreciate it.
I apologize if there are any spelling or grammatical errors but I am sitting here in the darkness with no idea if my doors are open or closed.
Chris “The idiot who purchased this hub” B.
P.S. I was requested within a few minutes to edit this post for offensive language so I apologize to the community if my language upset anyone. Those are the words I would have chosen to use if I had walked in on thief or worse in my house without getting notified.