hello , i want to ask, i lost my ownmership from my main account and lost all device and autonomus , but my member / my family still have the device… how to be ownership again
look the owner coloum is empty now
How? What did you do?
i didnt do anything , however , the ownership already gone from my main smarthings app ,
the one my member acc
Why is it called My Home in your app and not Home as the location is called in your member’s app? Switch the location in your app.
yes the main already deleted so i make new one MyHome
You deleted the location Home in your app?
Login here and check if there’s your location in the list:
before ownership is my name
now the Owner is empty
I repeat myself:
no i didnt delete it
I think you should contact support then (via the app).
i already chat with them , but is no solution
i already make new Location , then i invite member…
after that i delete the location the ownership,
the result , all location and the member delete totally , not like me , still member at the location , the ownership is empty
I would start from scratch.
But do not delete your Samsung/SmartThings account in this process!
i already uninstall and install back , but not delete the samsung id
