I have been using smartthings for a couple years and have around 40 devices on my network. Was trying to add a new dimmer a few days ago and could not get it to pair. After a frustrating 3 days of trying everything, I’m hoping to get some help. It’s a GE/Jasco zwave plus dimmer. I have at least 15 of these on my network with no problems.
I’ve tried a lot of stuff. I tried the general exclusion, and oddly enough when I run that and press the dimmer, it pops up and says that the device has been removed. But even after that, I can’t add it.
I tried removing another dimmer from my network and re-adding it, and it won’t add.
I’ve tried rebooting the hub both via software reboot and unplugging it.
Tried repairing the zwave network. Initially this came up with an orphan device I found in the logs, so I fixed that thinking I would be good to go, but still can’t pair new devices.
Tried resetting the dimmer although I can never get the LED to blink indicating a reset.
When I do a “Add thing”, I never get another on the app no mater how many times I cycle the dimmer on/off. However, when I look at the events on the IDE, I can see that it is finding devices… but it’s not presenting anything on the screen. I’ve tried reinstalling the app.
Tried to reach out to support, haven’t heard anything.
My home automation rules are dying because switches are missing. I have a lot of stuff in webcore. I complete reset would really not be preferred.
Any tips would be appreciated!!