Hub V3 complete reset

I have a hub v3 which keeps going offline and online. I am trying to reset it to start from scratch but it keeps being recognised as the same hub and loading up all the devices (although they all need re-pairing) and smart apps. I have done the reset procedure, removing mains, pressing reset button, plugging in mains, releasing when solid yellow. I have also tried adding the hub to a different location.

Also deleting the hub in my account comes up with an error.
Oh No! Something Went Wrong!
500: Internal Server Error
Reference Id

Sun Mar 31

did you manage to get this sorted as it would be useful to document the answer for anyone else facing the same issue if you did.

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I connected my hub using an Ethernet cable instead of WiFi, and that stopped the incessant disconnections.

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fab, thanks for the update, I have mine set to use wifi, however it is right next to the hub so I might opt for an ethernet cable instead just for stability reasons.