kimmi
(Kim Andrè Flaten)
November 30, 2015, 6:35pm
1
Everything was working before with hub v1 but not with the new hub.
I use US Z-wave. Is it posible Amazon send me different z-wave frequency on the hub?
I bought the Hub V2 from Amazon.com and Model is STH-ETH-200
M/N: ZM5304AU
Danalock NOT WORKING
Connecting but the lock failed to complete the network security key exchange……
Everspring motion sensor NOT WORKING
Connecting as door window sensor, trying to change to z-wave motion sensor in IDE, still not working.
Ecolink NOT WORKING
Connecting as door window sensor, trying to change to z-wave motion sensor in IDE, still not working.
Everspring Flood Sensor( Utilitech) NOT WORKING
Connecting but no readings, ACTIVE in IDE
Z-Wave Smoke Alarm (First Alert) NOT WORKING
Connecting but no readings, INACTIVE in IDE
Mr_Lucky
(Bob)
November 30, 2015, 7:29pm
2
It’s possible, but unlikely.In the IDE, check My Hubs; if zwaveRegion is 1 , then you have the U.S. version. Did you exclude the devices from the old hub before attempting to add them tho the new hub?
1 Like
Tyler
November 30, 2015, 7:49pm
3
Did you perform the Exclusion steps?
kimmi
(Kim Andrè Flaten)
November 30, 2015, 8:28pm
4
hub v2, US customer Rev E
Old hub: hub v1, US customer
kimmi
(Kim Andrè Flaten)
November 30, 2015, 8:30pm
5
I have excluded and removed everything before i connect it to the new hub.
It gets connected to the new hub but not working.
Tried with a different Danalock now and got the same error “lock failed to complete the network security key exchange”
Tyler
November 30, 2015, 10:22pm
6
Definitely send an email to support@smartthings.com . If you’re able to connect or exclude devices then it’s not related to the frequency of the hub.
1 Like
kimmi
(Kim Andrè Flaten)
November 30, 2015, 10:23pm
7
I have talked with support, they want me to replace the hub