Hello: how do I update my v2 hub. It was offline for last 2 years, and shows Firmware version 000.028.00012 in App I tried setting auto update to ON in iPhone App, and it always reverts back to manual update. Also going to My.smartthings.com to set update to public or beta throws the following …

Hi everyone, After reading more on the forums, it looks like the NTP blocking issue mainly affects the V3 hubs. But in my case, I’ve got a 2015 V2 Hub that I kept brand new as a backup in case my main one died. My main V2 hub (running since 2016) is still going strong, no issues. The spare V2…

I’ve recovered three v2 hubs with the below procedure: If you are able to factory reset it, remove the batteries, and Unplug Ethernet and leave it unplugged. Perform the factory reset (press and hold reset button while plugging in power, keep holding until flashing yellow LED goes yellow solid, the…

[image] Alexhp11: Would really appreciate any insights from the community—surely I can’t be the only one with a “brand new old stock” V2 hub stuck in limbo. Let me share a little SmartThings history. ST stopped producing the V2 hubs in late 2017/early 2018. In mid 2018, SmartThings released a…

I understand about there being new servers and the history you shared, but I would have thought that a company as large as Samsung would have the resources to redirect a firmware update request from the old server to an active one that could still serve the necessary update. Especially since the V2 …

I’m having the same issue. I have to return to using my USB v2 after my hub v3 failed (electrical). The hub starts and connects in the smartthings app, but it doesn’t update the firmware so I cannot replace the failed v3 hub with the older v2 hub.

[image] ThomasTrain: I’ve recovered three v2 hubs with the below procedure: If you are able to factory reset it, remove the batteries, and Unplug Ethernet and leave it unplugged. Perform the factory reset (press and hold reset button while plugging in power, keep holding until flashing yellow L…

I tried following these instructions twice. No luck here :cry:. After the final step, it just stays solid blue. I have an old V2 that was left in a box for a while. It was stuck on firmware version 38 or something.

I have a post here on where I have recovered multiple V2 hubs: ensure you follow it exactly step by step. the most important aspect is ensuring that you power it up WITHOUT Ethernet connected while doing the reset. Follow that process and the specified wait times.

Your post was the one I was referring to. I followed it to the letter twice. Yes, I even used a timer to track the time. Yes, I powered it up without Ethernet. You wrote it very clearly (thank you) and it wasn’t hard to follow. The only thing I have not tried to blocking port 123 udp because I need…

Hub V2 is not updating the firmware

Developer Programs Support

jkp November 25, 2025, 4:21am 30

Likely the expired security certificate.

You need to block port 123 udp as described in the following thread: Troubleshooting SmartThings Hub 2018 and Aeotec Hub

remember to unblock the port to complete the process

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Hub V2 is not updating the firmware

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