This may be the first step toward the end of Samsung as a consumer electronics company in the US. Maybe they will rebrand like Lucky Goldstar, LG. Stuff like this only destroys ADT, Smartthings and Samsungs brand name.
I did receive my refund and it was one of the larger $ amounts offered early on.
Keep pushing. I’m currently on my fifth or sixth ticket since they keep canceling them. Mentioning legal action does seem to help.