Hub Reset - cannot add SmartThing Sensors or Plugs

zigbee

(Curtis Norris) #1

I FACTORY RESET the hub, and re-added it back to SmartThings app on the phone. It has been rebooted many times and I have added the Z-Wave items back.

I am trying to add the Samsung SmartThings sensors and plugs back, and nothing will add. it just sits forever with a flashing light and hub flashes red/green.

I looked at the IDE, and it shows the ZigBes is NON FUNCTIONAL. I cannot find out how to get it back.

I did another reset on the hub, and still get nothing.

Any ideas what is wrong?

Many Thanks,
bh


(jkp) #2

You should contact ST support at https://support.smartthings.com