Hub offline notification time?


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #1

How long should ST take to notify that the hub is offline? My internet has been down for 4 hours but no notification yet.


(Darryl) #2

I usually know in 5min or so… That being said its only happened a few times in the last year, so don’t know exact minute.


#3

That’s very odd. You can check the last successful ping time by going in through the IDE and looking at the hub details. I believe that’s what triggers the off-line notification, since the hub itself can’t request any notifications when it is off-line.


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #4

By the time I could check the power came back on, but I received no hub offline notification. In about 6 hours.


#5

I would report that to support. I don’t think it’s supposed to be more than 15 minutes.

@slagle or @jody.albritton might know.


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #6

will do … (10 characters)