After the firmware update my hub (3rd generation) went offline and the LED on the front is solid red. I unplugged it several times but still comes up with the red light. I contacted support and they say the hub is INACTIVE and to either try using another outlet or if that doesn’t work do a hard rese…

Yes that is correct. If you accidentally hold it too long and don’t want to hard reset, you can keep holding until the LED goes out and the hub will reboot and won’t factory reset.

Hub Offline after Firmware Update

Devices & Integrations

jkp March 5, 2020, 8:57pm 4

I saw where another user had the same issue. One of the options @posborne recommended was a soft reset

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Hub Offline after Firmware Update

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