I am a new customer and just got a hub with 4 different devices to connect to it. I used the Windows Phone mobile app to register my hub with the special code, and everything appeared to be fine. However, when I try to pair it with any of the 4 devices, nothing happens. The mobile app just sits there looking for something to connect to, with nothing happening. I’ve tried it with both the generic device search as well as the specific device type search. The pairing is attempted while the devices close enough to the hub to be physically touching and with the hub plugged into power and Ethernet with a solid green light.
The curious thing is, when I unplug the hub completely from network and power, my mobile app reports nothing abnormal. Shouldn’t the mobile app detect that the hub has gone offline?
Why is pairing not working for me and why is the mobile app not detecting the hub as offline?