Hub keeps dropping offline


(Richie Teague) #1

I just got around to removing my old v1 hub and installing my v2 hub that I purchased way back in September. Ever since the swap, the hub seems to go offline every day, and stays offline until I hit the reset button on the hub. Anyone else experience this or have any ideas? I have opened a ticket with support but haven’t heard back yet. I have removed all devices and the old hub from smarthings, but I haven’t physically powered down the old hub / removed it from the network yet, could that possibly be causing an issue?


(Tim Slagle) #2

Support is your best bet. I know how embed team has been looking into some edge cases about this.


#3

I’ve had the same issue every few days for the last few weeks. Neither of the firmware updates that it is supposed to have received seems to have worked. I guess I’ll have to reach out to the support team, as well.