SmartThings Community

Hub Inactive - Support is Worthless

(Brad) #42

Hey Carlos,

I believe I tracked down the root cause of your issue and it should be resolved moving forward. Please verify and let me know if you have further issues!

2 Likes

(Carlos Micheluzzi) #43

Thank you again Brad. I really appreciate it.
Hub is up an running again.
If there is anything else I need to do, let me know.

Carlos.

2 Likes

(Brad) #44

Did you end up deleting your Samsung account? Let me know if you need further assistance.

0 Likes

(John Leehey) #45

Hey @Brad_ST, yes I wound up deleting the account. No idea why it was set to UK but deleting the account was the only way I could find to change it. That seemed to fix the issue, I can connect to the hub now.

1 Like

(M203) #46

So, I have the same problem with a v1. Kickstarter hub. EU version. Inactive since 10 hours. Never experienced this before.

0 Likes

(Brad) #47

I don’t believe this is the same issue others are seeing. Direct message me if you are still having issues.

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(M203) #48

I think you are right. It seems it might have been some kind of DNS failure actually. Thanks for the reply.

1 Like

(Inspector1469) #51

I am in the same boat. One of my locations is displaying INACTIVE yet has green lights.

0 Likes