Hub Inactive requires hard reboot?

[JDRoberts]

@urbantux

I don’t know if this has been addressed before but everytime my internet glitches or the hub can’t phone home the only recourse is for me to reboot the hub… how often does this thing try to phone home? I had to cut the power to install a wall switch (controlled by the hub) and the only way I could include it was to reboot the hub after power came back on. I waited 15 minutes and just said F it I am not waiting anymore. Is this normal? Does it take longer to re-attempt a connect?

By any chance is your Internet provider AT&T Uverse? If so, it’s a known issue. See:

Hub stays offline after Internet outage. Requires reboot (AT&T UVerse)

Recently my Internet connectivity has been intermittently going down for a few seconds and then it restarts. (I’m working with ATT on fixing that) But every time it goes down my hub goes offline and stays offline even after the Internet connectivity is restored, usually in a few seconds. I’ve waited many hours for it to come back on its own but it doesn’t. The only way to get it back online is to power it down and up. It seems that this is a new issue with the hub and that in the past it has recovered on its own. Is there anything I can do to fix this? Very often it goes down while I’m away and I can’t reboot it for hours.