SmartThings Community

Hub goes on and off

#1

Hello,

Just sent a support ticket to ST.
Since I came back from work, my hub goes on and off non-stop
The light change from blue to green. It works for a couple of minute then goes off

I tried to restart the hub, the modem, the router and update my smartapps without success

Can’t find what is happening, anyone else?

thanks

#2

I suggest trying a different power supply if you can find one with the right specs.

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#3

Since I didn’t change anything at my setup, why would the power could be an issue?

Is there a way to validate the log or something else to find an error?

thanks

#4

I’ve had power supplies fail before even when nothing changed on my end.

#5

Can you clarify if on and off refers to powering on and off or if you mean online and offline?

I believe @johnconstantelo sees your statement as referring to a power issue (which it could be). But I believe you are going online/offline since you mentioned the led light changes between blue and green. If that is the case, try swapping out the Ethernet cable and plugging into a different port on your switch/router (that is if you are using Ethernet and not wifi)

#6

Yup, another good thing to try for sure.

#7

Thanks for the reply

Ordered a New Power supply 5v 2a yesterday night, Will see

The hub change from Blue to green, but doesnt seem to lose the Power, si Will try a New Ethernet câble too.

This morning the hub seemed more stable,

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