Hub Firmware Release Notes - 25.26

my hub rust rebooted on its own and is running 25.00027. is that the latest ?

You are lucky. Mine went offline all of a sudden 15 minutes ago.

I haven’t decided yet what is more USELESS- the smartthings hub or all Fibaro devices.
with this amout of problems you should shut down this project. Smart home? are you kidding me? i’m working full time job trying to solve countless problems and one is solved there are several new ones.
The smartthings support is also useless and unprofessional.
I advice new customers to think of other options.

when i was just starting to dabble with “SMARTTHINGS” and i had an issue with inherent SMART HOME MONITOR i.e. alarms just going off for no reason, a wise ole member here pointed out to me that IF ITS SOMETHING MISSION CRITICAL to NEVER TRUST or USE smartthings. and for me to find something more reliable like PAID security systems.

so, ive learned from that advice and this was at the very least 2 years ago and nothing has changed.

prominent of these issues are the DELAYS in triggering for something to happen. i.e. if a light is supposed to be turned on when a motion (fibaro) detector is active and this does not happen after i am done brushing my teeth… then definitely and issue but not mission critical.

why can they just hold on releasing updates unless they are 100% sure all issues has been ironed out? everything was fine until this update. i just wished they’d make up their mind on the fix.

Whoever that was, they’re absolutely right. I love my SmartThings setup. It usually works well and it makes my life more fun and convenient in many ways. However, it is not sufficiently reliable to trust with the security of my home and family. I have a monitored security system for that and it does its job very well.

YMMV - or Choice is good!

7 Likes

I have noticed that devices tend to go offline at night…around 7pm EST. They are fine all day long and then at night i go from 7-15 devices offline. By morning…all are back.

Any ideas?

Any chance you are encountering interference? For example, Perhaps your kids (if any) turning on devices at 7 pm that might be causing the issue? Is your ST hub near anything such as WiFi router, tv, etc?

3 Likes

I thought about that too. Yes, my kids turn their devices on, but it happens even when they arent home.

How do I put my smartthings hub v2 not near my router? It needs to be connected to it…doesnt it?

Something to try, get a longer Ethernet cable and move it at least 9-10 feet from the router and see what happens. You never mentioned if the devices that are going off-line are z-wave, zigbee or cloud-to-cloud. Moving the hub would generally only offer improvement for zigbee devices.

But as always, contact ST support at https://support.smartthings.com and let them investigate.

2 Likes

Hi,
When Samsung connect home upgrade fireware to 25.x version? Some xiaomi sensors are still disconnected after a few hours(samsung connect home current version 000.024.00052 )

It’s a DTH change so not related to a FW update but yes that seems like a reasonable change we can make.

4 Likes

Only certain capabilities run locally and custom commands and attributes (like scene) will run in the DTH in the cloud. So you’ll still get the benefits of the other capabilities that run locally but scene events will be generated by the DTH in the cloud.

3 Likes

Hey Guys,
I’m in Australia and have the SmartThings Wifi, Plume AU Hub and am still on 24.00052
Any ideas when i’ll get a software update to this device?

It hasn’t been rolled out for that model yet in any regions.

I contacted Support about the problems with my hub and my ZWave devices. I’m unable to repair my network, and it is incredible unreliable right now. It’s very frustrating, as e.g. my landscape lights either don’t turn on, or stay on all night and day. I got a pretty unhelpful reply about how they are aware of the issues with 25.26 and to turn off my automations and wait for the fix, with no timeline. So I would appreciate getting the fix as well. I’d never considered ditching my SmartThings hub before, but this is making me rethink things.

2 Likes

:open_mouth:

1 Like

You can technically turn off Smart Lighting with the new app

1 Like

Nope, still on the Classic app, and I never installed WebCoRE, which I’m now regretting. The actual wording in the support email:

We recommend deleting any automations associated with your z-wave devices until our software developers push a new firmware update to correct this issue.

1 Like

This could be so easily resolved if they would give us a button for “restore update” or at least “postpone update”. Then they can blame it on us with happy fingers who rushed to update instead of waiting for reports that the firmware is good.

Only if the problems are actually due to the firmware update and not due to platform changes made during the same calendar period.

Just sayin’… :wink:

6 Likes