This is completely at odds with itself, especially when you throw this into the mix:
Which is even more astonishing when you consider that you stated that in direct response to someone who actually works for SmartThings and DOES know a whole lot about what’s going on. Now there’s not much harm in speculating yourself what is wrong but you directly disagreed with a someone at SmartThings and made very sweeping statements presented as facts.
@WB70 does a HUGE amount for the community and you’ve basically told staff at SmartThings that they don’t know what they’re talking about so… yeah. We’ve got a LOT of IT related people in here all with their own opinions on what’s right without actually having the intimate knowledge that SmartThings staff do. All that is asked is not jump to conclusions like you and others have done and instead help by providing useful information to SmartThings that might help them narrow down the issue faster.
Honestly, @WB70 is an asset to the community and a great person, I am sure you are too, we all just need to take a step back a little, outages are no fun for anyone, us, our families or the people that work at SmartThings who do their best and are a great bunch of people, in fact one of the reason why I personally stick around with SmartThings even through the outages.
In fact, @WB70 helped you out here: