Hub Firmware Release Notes - 19.19

(Ken) #163

Brad, no - I’m unable to exclude them. Neither of my hubs are able to see either device at all. It’s like they don’t exist.

(Brad) #164

So if they aren’t excluding, they definitely won’t include. You will likely have better luck adding them to the v2 Hub as it supports more devices but I would second Paul’s advice to reach out to support.

(Ken) #165

Okay so I called support this afternoon and a really nice guy walked me through the whole thing - turns out I was doing something wrong! Now both sensors work great! I have to say, I’m actually impressed with support - the guy was sharp and was actually quite helpful.

(Nick Stevens) #166

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