I still don’t get why the Health Check feature marks all devices offline every time the hub goes offline and doesn’t restore the device’s previous status afterwards. That causes some sleeping devices that are online to appear offline for hours or even days depending on their wakeup interval.
This was an issue we were working to resolve and have seen improvement on. If you are still experiencing it though, please let support know.
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tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
260
Thanks for the update, Brad!
What would help some of us tremendously (especially those with our own customer bases ) is to receive full and timely documentation on the “Device Health” feature. We have customers who would like us to incorporate it into ActionTiles, for example… but even without that, such documentation helps us help SmartThings customers if they happen to hit us up for first-line support related to Device Health (etc.).
Hi just wondering how many signed up for the ADT partner UK beta for security monitoring? With so many issues of reliability i don’t see how smartthings is ready for such a service!
Thank you for continuing to take part in the SmartThings firmware beta. We will be rolling out a new incremental update for your Hub today, 28th July. The update improves reliability of communications with Zigbee devices and the cloud. During the update your Hub will reboot and may appear offline momentarily.
We have requested and talked about this before. Can SmartThings please, please, please, please, PLEASE STOP RELEASING UPDATES ON A FRIDAY. I really don’t want my entire house broken all weekend long.
Seriously, not only is it bad practice but it really pisses off your user base when their house is broken and no one is around to fix it.
At the same time you signed up for the beta… The weekend is also the best time for users to test and debug their system, there will never be a perfect time that will satisfy everyone.
This is not about finding a perfect time for everyone. It is about following industry standard, proven guidelines that you never release software updates (or any config changes, etc) on a Friday. You typically have very little to no support staff available on the weekends and if something does go wrong (as it has numerous times) you are not only impacting your customer base but you are bugging your engineers and forcing them to work on a weekend.
@dt39, was I supposed to get a free multi-sensor for participating in the beta? Does it say that somewhere? I have been participating in the betas for a long time and I do not think I ever got a free multi-sensor.