Hub can't add Ring or Honeywell devices

Devices & Integrations
1

Hi
Trying to set up my new hub and add all of our existing devices. When I try to add our Ring doorbell or our Honeywell thermostat, the screen flashes, and then proceeds to be stuck with Processing. After a few minutes I have to kill the app, and when I restart it and try again, it immediately tells me there’s a network error and to try again later. I am able to connect other devices successfully.

Thanks

2

what are the model numbers of the Ring doorbell, Honeywell Thermostat and your ST hub? iOS or Android? version of the ST app you are using?

3

Ring Doorbell Pro, SmartThings Hub v3 with latest firmware, latest SmartThings app on android.

I looked through the settings, and saw in my connected services that it had both the Ring and Honeywell Total Connect listed, with (Connect) in the name, and when I tried to open them from this screen, it immediately showed the network error, but only sometimes gets stuck processing.

4

Okay, I figured out the problem. I had the ad blocking enabled on my eero mesh router. It was blocking the requests. After disabling that, I was able to connect.