Hub and sensors disappeared!


#1

Hi,

For the 3rd time in 2 weeks the hub and sensors disappear from the mobile app and ide. and have to setup the hub and sensors from scratch. i have seen the evens below in the ide, but not sure how the hub get deleted or by whom, what is ENTITY_UPDATE?

can anyone help?

Thanks

2017-09-06 2:48:09.052 PM EDT
7 hours ago 	HUB 	ENTITY_UPDATE 	HubDeleted 			Hub 'Home Hub' deleted 	false
2017-09-06 2:48:08.811 PM EDT
7 hours ago 	DEVICE 	ENTITY_UPDATE 	DeviceDeleted 			Device '{{ deviceName }}' deleted 	false
2017-09-06 2:48:08.452 PM EDT
7 hours ago 	APP 	NOTIFICATION 	message 			Smart Home Monitor -> Custom Monitoring SmartApp Humidity sensor over 70 failed because there is no longer a selected sensor. ... 	false
2017-09-06 2:48:08.067 PM EDT
7 hours ago 	DEVICE 	ENTITY_UPDATE 	DeviceDeleted 			Device '{{ deviceName }}' deleted 	false
2017-09-06 2:48:07.893 PM EDT
7 hours ago 	DEVICE 	ENTITY_UPDATE 	DeviceDeleted 			Device '{{ deviceName }}' deleted 	false

(Bob) #2

Contact support before you reboot or do anything.
They can look at the logs and see what’s going on.