I just got my SmartThings hub about 4 days ago and it’s not worked for two of those four nights. Looking back over status.smartthings.com it doesn’t seem like too frequent of an occurrence (at least as reported there), but nonetheless, I can’t rely on such an unreliable service to do the sort of things it’s intended to do, like arm my alarm, lock my doors, notify me of a flood/intruder, turn on lights when I’m away, etc. Where’s the piece of mind in knowing that my door might lock behind me when I leave the house or that my alarm might be on?
That being said, I’ve decided that if I have issues with mine again tonight I’m gonna send it back. As such, how do I wipe out the device and remove my personal information from it (i.e. factory reset) before doing so?