So, I’m rather new to SmartThings, but I purchased the Yale lock and a SmartThings hub. This is my first device and I’m not sure what I’m doing wrong.
What I’ve done:
Set up the HUB and installed the app (Windows Phone)
I configured the Yale Touchscreen Deadbolt with the Z-Wave adapter
I added the lock to my network (yay!)
When I go to lock it or unlock it, it gives me “an unexpected error” (well, that’s helpful)
If I manually lock or unlock the lock, it correctly reports the status in the event history
I removed it from the network (both via the app and the lock, so that I knew it was gone) and re-added it
Still the same issue.
I know it’s connected because the status changes. But I can’t control it through the phone app.
Between posting this and getting a reply, I’ll likely have set up a dashboard app on an old computer which may or may not work. Any help or advice would be appreciated.
[I’m a programmer, so I’m fairly used to figuring out tech. It’s possible that I’ve done something completely boneheaded, but only moderately so.]