How on earth do I exclude a GE in-wall outlet?

I have a GE in-wall outlet installed that I need to exclude from SmartThings but I can’t for the life of me figure out how to do it.

The obvious steps of:

  1. Start exclusion mode for the device in ST Classic
  2. Press the button on the outlet

I’ve tried so many combinations of #2, including double press, long press, press press press press, etc. and nothing seems to work. I also can’t find a manual for the outlet online anywhere.

I was able to get a second outlet to exclude successfully, however it’s a newer install than the one that’s failing.

Anyone have any suggestions for how to get this darn thing excluded?

And of course as soon as I post this I try to just do a general device exclusion in the ST Classic app and it worked first try.

Leaving the post up in case someone is searching in the future for a solution to the same issue.

Read the manual? :wink:

You didn’t say which model number it is, but the basic instructions are the same for all of them:

The newer ones also have the option to factory reset the device with a triple tap on the front button.

Also, just so you know, manufacturers are required to provide a copy of the user manual when they submit a device for Z wave certification. So you can almost always get to the manual from the product page in the Z wave alliance database: