How does the Phone Presence sensing work?

[dish]

I am new to the community. I want to troubleshoot an issue with my Phone Presence always showing that I am Present even when I am far away from Home.

At home, I have 2 routers. I am connecting the SmartThings Hub to the WAN router. I am suspecting that somehow the SmartThings Hub remembered the MAC/IP address of my phone, which is actually the LAN router which my phone is connected to. So even though my phone is far away, the Hub still think that I am present because the LAN router is always talking.

Can someone explain to me how Phone Presence is detected?

[Hydro]

This is a good thread on Presence-related stuff:

FAQ: The Many Ways of Detecting Presence

Presence, regardless of the device you use, is one of those features that works great for some people, not at all for other people, and is randomly flaky for still others. It’s very much affected by local conditions. So some people will find that phone presence works much better than the SmartThings-branded presence sensor. Other people will find the reverse. Still other people, myself included, find that they have to use a combination of two devices in order to get reliable presence indication. So if this feature tends to work differently for different people, where do you start? Using a Smart Phone as a Presence Indicator [image] Well, since most people who have SmartThings have a smart phone, it’s worth starting there. The following FAQ runs through the the usual troubleshooting…

[prjct92eh2]

First question: which app are you using? Classic or new?

[dish]

I’m using the Classic app.

The new app doesn’t work well for me. Some devices are missing.