We are currently renovating a house and have installed about 80 homeseer WS-100+ switches through the house. We haven’t moved in yet, but over the past month I have been setting up automations and double/triple tap events through ABC and Webcore.
My issue is that every now and then a random switch will go down. If I turn it off and on through the switch I can see it turning on and off through smartthings. But I can’t control it at all through the app. If I double/triple tap it, all associated events will work with the exception of that switch.
I am not able to replace the switch in the app because smartthings thinks it is working fine, and if I reset the switch it automatically removes it from smartthings and I lose all programing. It is getting really frustrating since it takes quite a bit of time to add the switches back into the automations.
I am wondering if anyone is experiencing this and if there is a simple way to get these switches to interact again without removing them or resetting them? They are all on 5.16 firmware and I just ordered the homeseer zwave stick to try to upgrade them to 5.17.
One other thing to note, we are still renovating so every now and then a breaker will be shut off and on again, but switches have gone down without their breakers being touched as well.
Any help would be greatly appreciated. Thanks!