I am and have been having trouble with my app and devices and could use some help.
I first noticed issues several weeks ago when an EcoSmart Remote deleted and refused to retain button settings. Then my Zooz switches lost access to the advanced settings. Next my devices (all of them) started taking several minutes to load. When they finally open they show offline. Once I refresh the page they show online and can be used. All devices are working properly through automations as of now. I contacted Zooz and they verified the problem with their switches is not on their end as all settings are available from the IDE. I contacted SmartThings support and we ha e been going back and forth for 2.5 weeks as they can not understand what the issue is.
Here are the things I have already tried:
- Unplug hub for 15 mins then restart
- Clear app cache and data
Perform z-wave repair
- Uninstall app
- Reinstall app
- Delete/Exclude devices
- Remove custom dth
- Re-add dth
- Re-add device
I am at a loss as everything was functioning properly and then one by one have started to lose functionality. Thanks in advance
Forgot to mention I’m in the US using a V3 hub.