Help with Setup SmartThings v2

General Discussion
62

Hi, @Austin_Powers

First, you need to see if following these steps helps:

  1. Locate the steps provided by your home network router manufacturer to access the Router Settings / Admin Interface.
  2. In your Router settings, navigate to Access Control Rules and create a rule to disable UDP port 123 (NTP). (What is NTP Wiki). Please be sure to set only the source port as 123 and do not specify a destination port.
  3. Factory reset the SmartThings/Aeotec Hub.
  4. Go through the standard onboarding/hub claim process outlined in the hub documentation provided with the device.
    If you still have trouble claiming, please collect hub logs as outlined in the Troubleshooting section below before rebooting.
  5. Once the hub has successfully onboarded, remove the Access Control Rule created to block UDP Port 123. At this time, the hub should have updated its firmware to the latest supported version.

If blocking the NTP port is not functional, another option some users have had success with, is blocking URLs for your specific region within the Access Control or Parental Controls. Here is a guide to find your NTP server for your specific region.

If not, we need the hub logs to investigate the issue further. These are the steps to get them:

  1. Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
  2. Press and release the reset hole on the back of the hub.
  3. Hub LED will blink magenta while copying logs.
  4. After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
  5. The file name will be “logdump_xxxx.tgz.enc”, send that to us at build@smartthings.com
STH-ETH250 hub not found by 2024 Smartthings App