Help with Ring Spotlight Battery Cam battery level

I have a Ring Spotlight Battery Cam connected to SmartThings v3 in the US. I have 2 batteries that I switch between. I had the battery in the right chamber and the ST app showed the correct battery level. I changed the battery inserting the new battery in the left chamber. Now the ST app shows battery level 0% but the camera is at 97%. If I move the battery back to the right chamber, it shows the proper %.

Does anyone know how to have both chambers register battery level or am I stuck just using the right chamber?

Thanks