Help, can’t do anything with my new 2018 hub!

[jackroutledge]

Hi all,

Hope I’m posting in the right place. I’m trying to configure a smart hub 2018 which I bought my parents for Christmas.
It worked for about 1 day then I was adding a few things and now I cannot remove locations because it says things are using them and server 500 error. Tried factory resetting the hub and no luck.

Any help would be much appreciated.

Thanks
Jack

[jkp]

Locations in IDE? Try logging into IDE at https://account.smartthings.com using an incognito/private tab in your browser.

[jackroutledge]

Appreciate the suggestion. I have just tried this. I will attach the error I get to see if it means anything to you!

[jkp]

Contact ST support at https://support.smartthings.com

[jackroutledge]

For anyone with this issue. Mine was finally fixed by support by them manually removing a faulty xiaomi sensor