Help, can’t do anything with my new 2018 hub!

General Discussion
1

Hi all,

Hope I’m posting in the right place. I’m trying to configure a smart hub 2018 which I bought my parents for Christmas.
It worked for about 1 day then I was adding a few things and now I cannot remove locations because it says things are using them and server 500 error. Tried factory resetting the hub and no luck.

Any help would be much appreciated.

Thanks
Jack

2

Locations in IDE? Try logging into IDE at https://account.smartthings.com using an incognito/private tab in your browser.

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image.jpg2138×2851 3.21 MB
Appreciate the suggestion. I have just tried this. I will attach the error I get to see if it means anything to you!

4

Contact ST support at https://support.smartthings.com

3 Likes
5

For anyone with this issue. Mine was finally fixed by support by them manually removing a faulty xiaomi sensor