Hello, I am contacting you because an error occurred when registering the device

When adding branded devices to smartthings
, An error occurs when I log in with the brand’s account.
Generated error : Request Code : VTUB9YL, 6XCJLB

For what reason is the error occurring?

Hey there! @111121, Sorry to hear that you are having issues onboarding your device into the Smart Things Application, I’m not familiar with that specific error code.

What is the model code of the device that you are attempting to onboard?
Have you attempted to scan or add by model code?

If you haven’t already try to clear the cache of the Smart Things application and re-attempt the onboarding process by searching the device’s model code in the search bar to see if the symptom persists.

If the symptom does persist, I would recommend creating a Support ticket so we can look into your concerns further. You can reach out directly to a support team in your area using the below information:

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

I hope this message finds you well!


This error occurs when the redirect URI is ‘https://c2c-eu.smartthings.com/oauth/callback’ or ‘https://c2c-us.smartthings.com/oauth/callback’. U.S. or European accounts are blocked from showing the brand, but for some reason it seems to be connecting with us or eu.
It is the ap account that tried to log in, but I wonder why the redirect uri is eu or us.